Last updated: June 2026 — Governing law: France / European Union
By accessing, browsing or using the DNoVy platform, the user acknowledges having read, understood and unconditionally accepted the entirety of these Terms and Conditions of Use (T&C).
These T&C constitute a legally binding contract under French law, particularly pursuant to the principles of the Civil Code relating to contractual consent and the binding force of contracts (Article 1103 of the French Civil Code: "Contracts lawfully formed have the force of law for those who made them").
The user also accepts that:
Legal protection: This clause is intended to protect DNoVy against any challenge based on a lack of information or explicit consent, in accordance with the rules of the law of obligations (Articles 1112 et seq. of the Civil Code relating to contract formation).
DNoVy is a digital matchmaking platform (marketplace) operating exclusively as a technical intermediary between:
In accordance with European Directive 2000/31/EC on electronic commerce and the principles transposed into French law (LCEN — Law for Confidence in the Digital Economy of 21 June 2004), DNoVy acts as:
Essential limitation of liability:
DNoVy is NOT:
Service contracts are concluded directly between coaches and clients.
Key applicable article: Article 6 of the LCEN: limited liability of hosts under notification conditions.
Each user expressly acknowledges their contractual status:
Coaches are considered independent service providers, responsible for:
Clients are consumers or end users acting under their own responsibility.
No legal relationship of subordination exists between DNoVy and coaches, in accordance with consistent French employment law jurisprudence (independence criterion: absence of hierarchical link, absence of direct control).
Legal protection: This clause is essential to avoid any reclassification as an employment contract (URSSAF / French social law risk).
The user is solely responsible for:
In accordance with Article 1240 of the Civil Code (tortious liability), any fault or negligence causing damage to the platform or a third party may engage the user's personal liability.
Enhanced obligations: The user agrees to:
Possible sanctions (referenced in the Moderation & Score Annex):
Each booking made via DNoVy constitutes a direct contractual commitment between coach and client.
The contract is considered formed upon validation of the booking via the platform.
Cancellation rules are strictly regulated in order to protect:
Financial penalties:
Any cancellation directly impacts:
This clause is based on:
DNoVy protection: The platform acts only as a technical facilitator and is not responsible for disputes related to the performance of services.
DNoVy incorporates a proprietary system called the "DNoVy Score", based on a complex algorithmic architecture combining:
This system is a central element of the platform's economy and operational functioning.
The DNoVy Score constitutes an internal automated evaluation, not an acquired right.
In accordance with French law and in particular:
the system is: Indicative, Evolving, not contractually guaranteed.
The user expressly accepts that certain decisions may be made by automated systems, including:
In accordance with the GDPR (EU Regulation 2016/679, Article 22), the user acknowledges and accepts the existence of automated decisions with significant effects.
As the score is based on dynamic and multi-factor data, any challenge is limited to a technical verification of source data, without questioning the algorithmic logic itself.
The user accepts that:
DNoVy applies a multi-level moderation system combining:
Measures are based on:
Without notice in serious cases, DNoVy may apply:
Sanctions are applied according to a principle of proportionality, taking into account:
DNoVy reserves the right to apply its own internal moderation standards independently of foreign local laws, insofar as:
DNoVy uses advanced artificial intelligence systems for:
The systems used are: Probabilistic, Evolving, not fully transparent (trade secret protection).
In accordance with the GDPR (Article 22) and European AI principles: the user accepts that automated decisions may:
DNoVy does not guarantee:
All AI models, scoring rules and internal logic are protected by:
DNoVy acts exclusively as a technical intermediary platform.
In accordance with:
DNoVy is not responsible for:
The platform does not guarantee:
In the context of international use: the user accepts that any claim is limited to the maximum extent permitted by:
All elements of DNoVy are protected under:
Including: Algorithms, AI, software architecture, design, database, scoring structure, business logic.
The following actions are prohibited:
Any violation results in:
Users acknowledge that:
DNoVy acts exclusively as a technological intermediary platform (marketplace) connecting independent users.
In accordance with:
DNoVy cannot under any circumstances be considered as:
DNoVy cannot be held responsible for:
The user acknowledges that:
DNoVy retains full operational discretionary power to ensure:
This clause is based on:
DNoVy may at any time:
Certain decisions may be made automatically via:
The user accepts that these decisions are:
Any attempt to bypass the platform is strictly prohibited.
The following are prohibited:
This clause is based on:
Any violation results in:
The user acknowledges that:
DNoVy uses advanced artificial intelligence systems in order to:
The systems are: Automated, Evolving, Probabilistic, protected as trade secrets.
In accordance with:
the user accepts that:
DNoVy does not guarantee:
DNoVy applies an advanced fraud detection system based on:
Include in particular:
This clause is based on:
In cases of proven fraud, DNoVy may immediately apply:
The user accepts that:
The entire DNoVy technological ecosystem constitutes a complex work protected by the provisions of the French Intellectual Property Code, applicable European directives and international conventions relating to the protection of digital works, software, databases and trade secrets.
This protection covers in particular, without limitation:
In accordance with Articles L111-1, L112-2 et seq. of the Intellectual Property Code, Directive 2009/24/EC on software protection, Directive 96/9/EC on database protection, and Directive (EU) 2016/943 on trade secrets, any reproduction, adaptation, decompilation, extraction, copying, functional imitation, reverse engineering, unauthorized automation, training of artificial intelligence models on DNoVy data or any attempt to appropriate proprietary technologies is strictly prohibited.
DNoVy reserves the right to initiate any civil, commercial, criminal or international proceedings to protect its technological assets and intellectual property.
This protection remains applicable regardless of the user's country of residence, within the limits of applicable international conventions and mandatory rules.
DNoVy's operation is based on algorithmic governance designed to ensure fairness, security, transparency and quality of services offered on the platform.
Decisions that may be made in a fully or partially automated manner include in particular:
These processes are based on proprietary models that may evolve at any time in order to improve performance, security or regulatory compliance.
In accordance with Article 22 of the GDPR, the user is informed that certain automated decisions may produce significant effects on their use of the platform.
However, these decisions pursue exclusively legitimate objectives of security, fraud prevention, quality of service improvement and community protection.
The internal parameters of algorithmic models, their weighting coefficients, their decision thresholds and their detailed logic constitute confidential information protected by trade secrets.
No user may demand full disclosure of DNoVy's proprietary algorithmic models.
In order to ensure the continuous development of its ecosystem, DNoVy retains exclusive power over the administration and evolution of the platform.
As such, DNoVy may in particular:
These evolutions do not constitute a substantial modification of the contract provided they pursue a legitimate objective related to:
The user acknowledges that no acquired rights can be claimed regarding the permanent maintenance of any particular feature.
DNoVy's economic model relies exclusively on transactions carried out through the platform.
Any attempt to divert, circumvent or externalize a transaction constitutes a direct attack on DNoVy's economic interests.
The following are in particular prohibited:
In case of violation, DNoVy may in particular:
This clause constitutes an essential element of DNoVy's economic model.
Any violation is considered a serious non-performance of contractual obligations within the meaning of Articles 1217 et seq. of the Civil Code.
Before any judicial proceedings, the user agrees to use the internal claims processing procedure established by DNoVy.
This procedure includes in particular:
DNoVy strives to process claims within a reasonable timeframe, without this timeframe constituting an obligation of result.
The decision rendered within this internal procedure does not prevent the exercise of rights recognized by applicable mandatory provisions, particularly those relating to consumer protection where applicable.
For professional users, the parties shall, as far as possible, favor amicable resolution before any legal action.
In the context of international activity, DNoVy ensures compliance with applicable mandatory regulations in the relevant jurisdictions, while maintaining, where permitted by law, the application of these General Conditions as the primary contractual framework.
These Terms and Conditions are governed by French law.
For users established in France or where French law is applicable, any dispute relating to the interpretation, validity, performance or termination of these T&C falls under the competent French courts, subject to mandatory consumer protection provisions.
In accordance with Articles 3 et seq. of the Civil Code, as well as the applicable provisions of Regulation (EU) No 1215/2012 (Brussels I bis) and Regulation (EC) No 593/2008 (Rome I), the parties acknowledge that certain mandatory rules of the consumer's country of residence may remain applicable where they cannot legally be set aside.
DNoVy is an international digital platform accessible from multiple states.
Each user is solely responsible for complying with the laws, regulations, tax, administrative, professional, sports or ethical obligations applicable in their country of residence or in the country where services are actually performed.
The platform does not guarantee that services offered by a coach are legally permitted in all jurisdictions.
It is exclusively the coach's responsibility to verify that they hold the authorizations, diplomas, insurance, administrative declarations or licenses that may be required by local regulations.
Using DNoVy from a given territory implies that the user declares they are authorized to use this type of service in accordance with applicable local law.
No provision of these Terms and Conditions may be interpreted as limiting the mandatory rights recognized to consumers by international conventions or by the laws of their state of residence where such provisions are matters of public policy.
In case of conflict between these Terms and a locally applicable mandatory rule, only the mandatory provision in question shall prevail, without affecting the validity of the other clauses.
In order to preserve user safety and the credibility of its ecosystem, DNoVy may implement different levels of coach verification.
These verifications may in particular concern:
The coach guarantees that all information provided is accurate, sincere, complete and continuously updated.
Any false declaration constitutes a serious breach of these Terms and Conditions.
The provision of false diplomas, false certificates, false administrative documents, false proof of identity, falsified documents or identity theft may immediately result in:
In accordance in particular with Article 441-1 of the Penal Code (forgery and use of forgery), Article 226-4-1 of the Penal Code (identity theft), and the applicable provisions relating to fraud under Article 313-1 of the Penal Code, DNoVy reserves all civil and criminal remedies available to ensure the protection of its platform and users.
The platform may request periodic updating of certain documents. Unjustified refusal to submit these documents may result in limitation or suspension of account features. Verification methods used by DNoVy may evolve at any time to strengthen the platform's security level.
All financial transactions carried out on DNoVy must exclusively be made through the payment solutions officially integrated into the platform.
This obligation constitutes an essential element of DNoVy's economic model.
The platform applies control mechanisms designed to protect:
Any attempt to circumvent these mechanisms may constitute a material breach of these Terms and Conditions.
Users acknowledge that DNoVy may collaborate with approved payment providers in accordance with the requirements of the European Payment Services Directive (PSD2) and applicable regulations on fraud prevention and payment security.
The platform may temporarily suspend certain transactions when an anomaly is detected, particularly in the presence of: unusual activity, suspected fraud, circumvention attempt, financial dispute, or legal obligation.
DNoVy may retain information relating to transactions for the time necessary to comply with its legal, tax, accounting and regulatory obligations. Commissions, service fees or other applicable costs are specified before any booking confirmation.
DNoVy constitutes an integrated digital ecosystem based on a combination of proprietary technologies including in particular:
All these elements form a unique technological system whose organization, operating logic and internal mechanisms remain the exclusive property of DNoVy.
The platform retains a permanent power to evolve its infrastructure in order to: improve security, optimize user experience, prevent fraud, ensure regulatory compliance, and develop new features.
No user acquires any right over the algorithms, calculation models, ranking methods, decision systems, databases or artificial intelligence tools used by DNoVy.
Users acknowledge that certain features may evolve, be suspended, deleted or replaced without this constituting a contractual fault of the platform when such evolutions respond to technical, security, regulatory or economic imperatives.
Use of DNoVy may give rise to the collection of:
Applicable amounts may vary according to:
DNoVy reserves the right to modify its pricing policy in order to take into account: regulatory changes, tax constraints, technical costs, economic changes, and platform development needs. Any material modification will be subject to prior notice in accordance with applicable legal requirements.
Non-payment of an amount due may result, after notification where required by law, in: suspension of certain features, temporary blocking of payments, account suspension, or contract termination in the most serious cases.
Users acknowledge that commissions are an essential element enabling: the continuous operation of DNoVy, the development of artificial intelligence tools, payment security, technical maintenance, legal protection, and continuous improvement of the ecosystem.
These Terms and Conditions apply to all DNoVy users without distinction of nationality, origin, gender, religion, age, disability, sexual orientation or any other characteristic protected by law. DNoVy applies a strict non-discrimination policy in accordance with French law, European Union law and mandatory rules applicable in the jurisdictions where the platform is legally operated.
Email: contact@dnovy.com
Account deletion: Deletion form
Address: DNoVy SARL — Le Creusot, France